The cellular network provider dropped communication to the panel.

This could be due to the cellular network not being available or congested.

How to solve as a user

Try to connect again. If the issue persists, contact support.

How to solve as a technician

If the error continues to occur regularly, please check the following:

  1. Check that the Falcon communicator is installed in a location in your house that has adequate network coverage.
  2. Ensure that the signal strength is 5 and above.
  3. Check that the Falcon communication antenna is screwed in.
  4. For a Falcon communicator with dual sim cards, change the default sim to the network that has the best network coverage.